I know, through my own work experience, that working with the public can be trying at times, and sometimes it is difficult not to fall into a "negative" mode, which really does none of us any good. I am not sure whether a "negative" atmosphere shows its face when dealing with people, as much as a "positive" atmosphere does, or not. I am inclined to think not, but anyway, I would like to say that I am proud of everyone in your office, for creating and keeping that "positive" atmosphere, for all of us patients, because it truly does make a difference in the way we feel while we are there, and when we leave the office. I don't ever remember giggling several times during a dentist appointment, but couldn't help myself yesterday morning, as Dr. Dahm moved through the office, greeting, reassuring, and caring for people. The girls who helped me through the x-rays, molds, and other necessary procedures were awesome, as well! "Good Job", "You're doing great", etc., while in a place where most people are a little uncomfortable, at best, is so nice to hear. And, when I was confused about just where in my mouth my filling would go, the girls were so kind in explaining that they really were going to work on the correct tooth. LOL! I am running on here, but I think too often in business, the main feedback that people get, is the negative stuff. I have always tried to counter that, by letting people know when I really do appreciate what they have done "for" me, instead of "to" me, and I will be the first to admit that trust does not always come easy for me - just the way I am. And, I feel that an establishment's "true colors" show in instances like I had yesterday, when I needed some reassurance that everything was okay. I am so appreciative of the way everyone handled that (sorry that I took up precious time), but now I know, that if/when I truly do need help, it will be there, and given in a kind and understanding manner. That means a LOT to me! So, in closing, in the middle of the night, during my usual "awake" time, I just kept thinking WOW! I just don't know of a better way to express my feelings! And, of course, THANK YOU to everyone in that office, because it takes every person in an environment like that to maintain a caring and positive atmosphere! I notice and I appreciate all of it, and I would recommend anyone I know to become a patient there!
I had an appointment this morning for a crown prep. I was seated a few minutes before my actual appointment time. I was seen immediately by the assistant who prepped me for my local anesthetic. The anesthetic was given gently and painlessly. When I was thoroughly numb the procedure was started and finished in a shorter time than I had thought it might be. I was happy with all the services I received. Everyone from office staff to those assisting and performing the services were courteous and efficient. Dr. Dahm was his usual friendly professional self. I would recommend this dental practice to anyone needing dental care.
~Sue S. (October 2016)
Site Developed by